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Thursday, November 10, 2011

A Note About Cancellations

Just a quick note about cancelling or postponing your appointment.

If you need to change your appointment, please, please, please try to give me at least 24 hours notice.  If you change your appointment with less than 24hrs notice, I will charge you a cancellation fee.  It's not something I like doing, but I am running a business and I lose money when clients cancel their appointments with short notice, so I have no choice.

I understand that there can sometimes be urgent, unforeseeable circumstances that prevent you from attending your session, and when this is the case please do speak to me.  I am a reasonable person!  I will often waive the cancellation fee if you can re-book and attend another appointment within the week, and in certain situations I won't charge you at all.  But the key thing is to let me know what's happening.

Thank you.

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